Whether you’re looking to upgrade your current fleet, customize new equipment, or get support in the field, we’re here to help. Below you’ll find answers to some of the most common questions about BTE’s hi-rail machines, attachments, and services.
Parts, Manuals & Field Support
Do you offer parts and support in the field?
Yes. BTE offers dedicated field support for both parts and service. Our expert team provides on-site assistance, including safety and operation training, troubleshooting, and follow-ups. And when it comes to replacement parts, we know your equipment inside and out—so we can get you the right parts fast and help minimize downtime. We’re available whenever and wherever you need us.
How do I order replacement parts for equipment maintenance?
Ordering parts is quick and easy—just reach out to your BTE sales rep or contact our customer service team. Because we build the equipment ourselves, we’ll help you get exactly what you need, fast. Whether you’re planning routine maintenance or addressing a repair, we’re here to keep your crew moving.
Where can I access a digital copy of my equipment’s manual?
Need a manual? No problem. Contact your BTE sales rep or our customer service team, and we’ll provide you with the correct digital manual for your specific machine or attachment. We’ll make sure you have the right documentation to stay safe, compliant, and operating at full capacity.
Custom Solutions for Your Fleet
Can BTE customize hi-rail machines or attachments for my specific needs?
Absolutely. Custom engineering is at the heart of what we do. If your maintenance challenges require a specialized solution, BTE’s expert team will work directly with you to design and build custom hi-rail machines or attachments tailored to your exact needs. From the first conversation to delivery and onsite application, we’re with you every step of the way. Learn more about our custom solutions here.
Can BTE install hi-rail gear to my existing machine?
Yes—in many cases. BTE can install hi-rail gear on existing machines, but compatibility depends on your machine’s make and model. The best way to find out if your machine is a fit is to contact your BTE sales rep or our customer service team. We’ll review your specs, walk you through your options, and provide a quote if installation is possible.
How do I know which attachments are compatible with my machine?
Many of our attachments are compatible with a wide range of machines, depending on the power and hydraulics required to run them. To check compatibility, you can visit the attachment’s web page or the machine’s web page for more details. You can also download our Attachment Compatibility Chart for a full overview.
Safety & Compliance Standards
What safety features are included with your hi-rail machines?
Safety is at the forefront of every BTE design. Our machines are engineered with built-in protective features that prioritize operator security in the most demanding rail environments. Innovations like Bridge Mode offer added stability and control when working on elevated or narrow structures, while other integrated systems are designed to minimize operator risk and enhance overall job site safety. You can learn more about our commitment to safety here.
Is BTE equipment FRA compliant?
Yes—BTE’s hi-rail machines and attachments are built to meet or exceed Federal Railroad Administration (FRA) standards. We work closely with customers to ensure each machine aligns with operational, compliance, and safety requirements specific to their rail applications.
Sales, Shipping & Global Reach
Do you offer used hi-rail equipment for purchase?
Yes—used equipment is available depending on current inventory. We regularly refresh our lease fleet, and machines retiring from active lease are made available for sale. Contact us for the latest availability or to be notified when specific models become available.
Do you ship internationally or work with customers outside the U.S.?
Absolutely. While the majority of our work is based in North America, BTE also supports customers across the globe. We’re experienced in coordinating international shipments and working with rail operations worldwide.
Visit & Connect with Us
Where are you located, and can I visit your facility?
Still have questions?
Our team is ready to assist you with anything not covered above. Contact us here to get in touch—we’re happy to help.
