The Support You Need, When You Need It
You’ve already invested in the most powerful, durable hi-rail equipment available by partnering with BTE. As a BTE customer, you also have ready access to industry-leading service and optimally engineered replacement parts for every piece of BTE equipment you use.
We engineer the ideal machines for every major (and minor) maintenance of way application, and our team stands behind that quality with expert, around-the-clock service.
We carry that commitment to excellence from our full heavy-duty machines down to each individual part and component. So when you buy replacement parts from BTE—whether it’s for routine maintenance needs or the rare unplanned repair—you know you’re getting peak performance. Strategic BTE locations spread throughout North America ensure that you’ll get what you need fast, too.
For maintenance of way equipment and service, BTE is the only partner you need.
Replacement Parts
For All BTE Machines and Attachments
Since we engineered your machines and attachments, we know every maintenance and repair need intimately. That makes BTE easy to partner with when purchasing parts.
Rail construction and maintenance equipment is all we do, so our team also understands how crucial it is to maximize uptime and how much of a ripple effect delayed parts can have on an operation’s schedule.
Every representative on the BTE team is trained with a commitment to urgency. It’s our core standard operating procedure.
And while we make it easy to get the parts you need quickly and accurately, we’ve built our business around making that need as infrequent as possible. Many BTE equipment parts, from undercutter chains to ballast regulator hinge protectors, are tungsten carbide-protected by our sister brand, BTI, to extend part life and ensure maximum durability.
Dedicated Service
Backed By Decades of Experience
Our commitment to customer satisfaction starts as soon as you partner with BTE. Operations that lease or purchase BTE equipment get direct access to extensive onsite operation and safety training from our expert field service team, along with routine follow-ups and by-request updates. That’s the baseline.
When you’re a BTE customer, our commitment to dedicated service has no expiration date and no off hours. If you need support from our team, from training to troubleshooting, we’re ready to help 24/7.
Our belief in setting the gold standard in customer satisfaction earned BTE our ISO 9001:2015 certification, the global benchmark for quality. We’re proud to maintain that benchmark. And we’re steadfast in delivering a level of service that continues to raise the global bar for the hi-rail equipment industry.
Upgrade Your MOW Equipment
Machines to meet every challenge. Attachments built for the toughest tasks.
Whatever your rail construction or maintenance applications call for, BTE builds the most effective and efficient equipment for the job. We’re here to help you optimize your fleet and upgrade your productivity for your next rail maintenance or construction challenge—and for the long haul.
Is it time to service your machine? Need help finding the right part?
Every representative on the BTE team is trained with a commitment to urgency. It’s our core standard operating procedure.
